Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from lutusnow.com (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Order Information: Your name, billing address, shipping address, payment information (including credit card numbers, payment platform accounts, etc.), email address, and phone number.

  • Account Information: If you choose to register an account, we also collect your username and login password.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud;

  • Provide you with information or advertising relating to our products or services when in line with the preferences you have shared with us.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • We use WooCommerce/WordPress to power our online store.

  • We use payment gateways (such as WooPayments/Stripe/PayPal) to process customer payment information.

  • We may share your Order Information with shipping service providers (such as DHL, FedEx, UPS, etc.) to deliver your goods.

4. Your Rights

If you are an US resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Cookies

Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier. We use cookies to ensure the Site functions properly and to enhance your shopping experience.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email:

Customer Service Email: support@lutusnow.com

Business Address: RM 2914,29/F,HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONGKOK, KOWLOON HK

Last Updated: June 1, 2026